Delete your account

Your account is deleted 30 days after you confirm. During that time you cannot sign in. If you try, we show you the date it will be deleted.

To cancel, email us within the 30 days and everything is restored exactly as it was. We will not ask why.

Your name, email and phone number, your profile photo, your Google or Apple sign-in record, your travel document details and the travellers you added, your setup answers and the note written from them, your Saute passport, every trip including drafts, your bookings, saved places and notifications, the notes our team kept about you, and every file and voice note you sent your Concierge. What we keep is below.

• Chat messages, for 12 months, in case a refund, claim or dispute is still open, then erased.
• Analytics, while useful to understand how Saute is used, with your identifier removed. What remains shows how Saute is used, such as how many people reached a step. We ask Mixpanel to delete your profile and its events.
• A summary without your name or contact details, to understand why people leave: the reason you gave, the months you joined and left, how many days you were a member, how you got in, whether you finished setup, how many messages you sent, how many trips and bookings you had, your platform and app version, your phone number’s country code and the month you were last active.
• Our team’s alerts in Slack, such as your first name when you joined and, when you left, the reason, any note you wrote, your number of trips and the month you joined. They are not erased.
• What you sent through our website’s forms, which is separate from your account. Ask us if you want it erased.
• Crash reports, for up to 90 days, kept by Sentry.
• Technical logs, for a short time, for security.
• Invoices and tax records, for as long as the law requires. We cannot shorten this or delete them on request. They contain no chat or trip content.

Nothing else is kept. Of your account’s records, nothing that identifies you is kept forever; our team’s alerts in Slack are kept with no end date. The full schedule is in our Privacy notice.

Deletion is permanent. It is carried out when the 30 days end. You can sign up again with the same Google or Apple account, but nothing from the old account carries over.

Mohit Agarwal, Grievance Officer, at hello@saute.one. We acknowledge within 48 hours and resolve within one month. If your account has not been deleted when this page says it should have been, write to us.

Your other data rights are set out in our Privacy notice.